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Business Profile

Garage Doors

Don's Garage Doors

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Don's Garage Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Don's Garage Doors has 23 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 13 Customer Reviews

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    Review Details

    • Matthew E

      Date: 10/25/2023

      We called Dons because the spring on our garage door broke. The technician advised that not only does the spring need replaced but he recommended that both cables, both drums, both bearing end plates, and the center bearing be replaced. I had no reason not to believe him and agreed authorized the repairs.After the tech left and I reviewed the invoice, I decided to compare the parts charges on my invoice to ********** published prices . It appears ***'s charged between 6X and 11X the ********** price. Specifically,1) 8FT cable pair - $168.83 ***** charged compared to $17.96 at **********.that is over 9X 2) Standard Drum pair - $137.85 ***** charged compared to $11.52 at **********that is over 11X 3) Bearing end plate pair - $153.34 ***'s charged compared to $20.46 at ********** that is over 7X 4) Center Bearing - $77.46 ***'s charged compared to $12.99 that is 6X I am not sure if all of these items needed to be replaced, but I agreed to have them replace based on the tech recommendation. However, I had no idea that the markup of the parts would be between 600% and 1100%.The above was in addition to the $165 an hour labor rate, $39 trip charge and $48.49 shop supply charge I emailed the company the same day asking for an explanation on the large markup and have not heard from them (that was 12 days ago)

    • Danley W

      Date: 08/02/2023

      You will find a large number of reviews on YELP. I agree with some others comments on upcharging. I have two properties 1) home and 2) rental home both have been serviced by the individual who serviced the properties this year but in a different company Duppy's Doors *********** ** that was acquired by Don's Garage Doors. In my home in ***************** ** the door was under tension cause wife closed the door on her car tailgate ... the technician pushed to replace all of the rollers with new nylon rollers because they are "quieter. Not necessary. Charge $556 Don't much give a d*** about quieter and the steel rollers were working fine, thank you. In the rental property - home in *********** ** I felt coerced to replace the spring. However, the same technician one year ago to the month installed new door opener working with *****'s. ... charge $875. For what? Bottom line total both properties $1431 probably double what was needed. I will not use this company but will use another garage door opener service company in the future.

    • Melanie P

      Date: 04/04/2023

      ********* and insulting email exchange with the owner, Trapper *******. He sent me emails detailing his personal life that have nothing to do with his business. Long sob story that was completely unprofessional and unrelated.

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