Reviews

This profile includes reviews for Cruise America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cruise America Inc has 149 locations, listed below.

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  Cruise America Inc

  11 W Hampton Ave Mesa, AZ 85210-5258

  
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  Cruise America Inc

  824 W Route 66 Flagstaff, AZ 86001-6261

  
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  Cruise America Inc

  1601 E Busch Blvd Tampa, FL 33612-8659

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  Cruise America Inc

  2230 Cinnabar Loop Anchorage, AK 99507-3151

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  Cruise America

  707 Jefferson Ave Clovis, CA 93612-2243

Review Details

• Review fromRyen E

  Date: 02/25/2025

  1 star

  Ryen E

  Date: 02/25/2025

  My vehicle may have been ruined here, it went to a pick and pull instead of back in my garage. After not speaking to me for over a week and the whole process taking months longer than it was supposed to, I wound up with a compromised engine. Mechanic **** claimed the error that compromised the engine block was there when he found it but theres no way for me to know that and the communication was god awful. Btw Im a woman so that also doesnt bode well. I wept at loosing my first car, do not bring your car here especially the ladies.
  

  Cruise America Inc

  Date: 02/26/2025

  Hi *****,

  Thank you for taking the time to leave a review. However, it looks like your review may have been intended for a different business, as Cruise America does not service personal vehicles. Its possible that you interacted with a partner location that rents out our RVs, but we do not manage their business operations or services.

  We appreciate your understanding, and if you ever need assistance with an RV rental, wed be happy to help. Have a great day!

• Review fromKristi W

  Date: 01/09/2025

  1 star

  Kristi W

  Date: 01/09/2025

  DO NOT RENT FROM CRUISE AMERICA!! I rented an ** to travel from ** to **. When I picked up the ** the tire light was on. I was told it was a faulty sensor. Then 1/4 of the way into my trip the tire was in fact loosing air. We filled it several times. Upon arriving in ** we found the shower valve was broken, flooding the interior of the ** and the clean water holding tank had a crack and slow leak making it impossible to use the bathroom or sinks. We called to ask for a remedy. New ** or repair and they jerked us around for 3 days before telling us on Christmas Eve that they wanted us to drive 4 hours each way to a shop and wait for repairs. Absolutely unacceptable. When we requested to be compensated for the issues they told us they could only give us a $95 credit and a $75 gift card for our next rental........there will never ever be another rental. Unfortunately we had to get our attorney involved.
  

  Cruise America Inc

  Date: 01/13/2025

  We are truly sorry to hear about the challenges you faced during your trip and understand your frustration with the situation. It's disappointing to hear about the tire issue, the shower valve, and the water tank leak, and we sincerely apologize for the inconvenience this caused. We always strive to provide our customers with a high-quality experience, and its clear that we fell short in your case. We regret that we were unable to resolve the matter to your satisfaction and understand why youre upset. Please know that we take all feedback seriously,and we will continue to work on improving our processes to prevent situations like this in the future. We understand that this experience has been extremely frustrating, and we genuinely regret that it led to the need for legal involvement. If there's anything further, we can do to address your concerns, please dont hesitate to reach out.

• Review fromElizabeth B

  Date: 12/04/2024

  1 star

  Elizabeth B

  Date: 12/04/2024

  I would give the first four nights of our trip five stars. We absolutely loved the experience and had a wonderful time. But night 5 out of 8 and my husband and I both suffered from carbon monoxide poisoning. We both had gone to the back of the ** to use the bathroom and were overwhelmed with gas that had clearly been concentrated towards the kitchen/bathroom of the **. Though never Unconscious, we were both violently ill, and had to evacuate the ** and spend the next three nights in a hotel. Cruise America *** had us go to a garage in ********* the next day , but technician could not find the problem. When asked, he admitted he would not spend a night in that unit if it were him. Based on this advice, we spent the last three nights of our trip in a hotel. We have requested a refund from C America for the three nights in a hotel. We have not demanded anything that was not unreasonable. We had to throw out all of our food because we did not feel safe starting the propane stove. What had been a fantastic trip turned into a bit of a nightmare, and a significantly more expensive trip than we had planned. CA has investigated (they claim) and already rented out the exact same unit and has offered us $99 refund plus $75 credit towards a future trip. It is absolutely laughable. They could be dealing with two dead bodies in their ** at the ************! Asking Cruise America to have some integrity and do right thing does not seem to be an unreasonable request. Three nights in a hotel based on advice from their recommended mechanic is within reason. They are lucky we are not filing a lawsuit against them.We ignored all the bad reviews before renting because they mainly dealt with customer relations and navely, We did not think we would have to deal with that.
  

  Cruise America Inc

  Date: 12/06/2024

  Hello *********,

  Were truly sorry to hear about your experience, but we're relieved that you and your husband are safe. We understand your frustration, and while there are several potential factors that could have contributed to the issuesuch as the high elevation at the ************ or possibly exhaust from another camperits difficult to determine the exact cause. We're glad the unit was thoroughly inspected in *********, allowing you to continue your 1,166-mile journey without further concerns. We take these matters seriously and always strive to provide the best service, although unforeseen circumstances can arise. If there was anything we could have done to prevent this, we absolutely would have. We regret that our customer service did not meet your expectations, but please know we are continuously working to improve. Wishing you safe travels and all the best.
  

• Review fromNelida C

  Date: 11/13/2024

  1 star

  Nelida C

  Date: 11/13/2024

  Recently rented an ** first time . Was told all and documented all tanks were full. Not the case. We arrived to our campsite with NO propane. Called right away several time to address with customer service and the service location to be told I would have to go and find some Propane. hade to make an inconvenient trip in camper , with family,unfamiliar area to fill tank for the refrigerator and stove . Was told once hook up to power the refrigerator would work , not the case. Result damage food, frustration for our vacation.When I returned the ** with all the things I was responsible for completing on my end and did , asked to speak to a manager to address my frustration with Propane and sending the customer without in ** knowing empty tank ,a manager did start to speak with me upon so telling me they had problems on their end with their Propane refill tanks I asked why was I not told this when I picked up the ** ? The owner ***** came out from somewhere and started to bully me in a yelling tone voice calling me a liar on the issue. I was shocked ! I said to him I was the customer and had no reason to make this up and I was upset . He was extremely inconsiderate and rude, constant reminder he was the owner, never asked how he could help made me feel like I did something wrong and very unsafe. Not good customer service or business service on his end. Rest of the team was very nice and respectful. This ***** Owner has issues and may come across the wrong customer, probably normal behavior for him. . Please be aware .
  

  Cruise America Inc

  Date: 11/16/2024

  Hello,Thank you for sharing your feedback. Were truly sorry to hear about the challenges you faced during your rental experience. At Cruise America, we strive to ensure every customer has a seamless and enjoyable journey from beginning to end. If you haven't already, please contact our Customer Relations team at ***************************** so we can investigate the issues you experienced and work towards a resolution. Your satisfaction is very important to us.

• Review frommatt g.

  Date: 11/04/2024

  1 star

  matt g.

  Date: 11/04/2024

  I recently rented an ** from this company, and the experience with the rental service was disappointing. After returning the ** in clean condition, I was surprised to find additional charges on my bill for a dump fee and a housekeeping fee.Before returning, I made sure to empty the tanks, opened the values, and thoroughly clean the **, as instructed.Having rented from this company years ago, I was expecting better professional services, but this time it felt like a fee trap.
  

  Cruise America Inc

  Date: 11/05/2024

  Hi ****,

  Thank you for sharing your experience with us, and for choosing Cruise America. We apologize for the issues you encountered. Our ***************************** has received your claim, which was submitted yesterday, and it is currently in the queue awaiting assignment to an agent. Once assigned, the agent will review your claim and reach out via email to address your concerns and work to make this right. Please feel free to reach out to Customer Relations for an update. You should have also received an automated response indicating an approximate 10-business-day timeline for a reply.

  
  Thank you for your patience and understanding.

• Review fromShawn T

  Date: 10/15/2024

  2 stars

  Shawn T

  Date: 10/15/2024

  The mice in our RV ruined our vacation! We rented an RV from the ******************************** location. We had no problems during pickup and our first day was nice. However, when we awoke the next morning we noticed that some of our food had been eaten by mice and several drawers had mouse droppings. I contacted customer service the next day and they suggested buying mouse traps (which we did). We didn't catch any of the mice yet noticed additional mouse dropping in other drawers. This was very unnerving for my wife and kids.After returning the *** we did receive credit for the mouse traps but were told any additional credits would have to come from corporate. I contacted corporate and they responded via email on Aug 27 with an apology for my inconvenience. They refunded (only) $55 to my credit card and gave me a $75 voucher for a future RV rental. I doubt I will use the voucher due to our bad vacation experience.
  

  Cruise America Inc

  Date: 11/04/2024

  Hi *****,

  Thank you for bringing this to our attention. We sincerely apologize for the distress this caused during your vacation and understand how unsettling this experience must have been for you and your family. We appreciate your quick action in addressing the issue with mouse traps, and we're sorry that this solution was not enough to prevent further discomfort.
  Your feedback has been shared with our team to ensure that our fleet and rental practices continue to meet the highest standards, so experiences like this dont happen in the future. We appreciate your patience and hope youll consider giving us another opportunity to make your next trip a more positive one.

  
  Thank you again for taking the time to share your experience with us.

• Review fromChelsea C

  Date: 09/27/2024

  1 star

  Chelsea C

  Date: 09/27/2024

  Picked up in ****. Thing had cockroaches, came with broken freezer, table and the shower drained into my cargo. The Leasing manager had the audacity to ask me if I had kept the cockroaches we killed :) I've emailed the customer relations about getting some sort of compensation for not having a working shower and I've yet to hear anything.
  

  Cruise America Inc

  Date: 11/04/2024

  Hi Chelsea,

  Thank you for sharing your feedback. We apologize for the issues you encountered with pests, the broken freezer, and the shower drainage during your trip. Our Customer Relations team responded to your claim on 10/14/2024 and is awaiting your reply. We hope to resolve this matter and would welcome the opportunity to make your next road and camping experience much more enjoyable.

  
  Thank you for choosing Cruise America!

• Review fromIan M

  Date: 09/26/2024

  1 star

  Ian M

  Date: 09/26/2024

  Unsafe, Unsanitary, and *********** wife and our 9 week old baby rented from this location expecting a great vacation. What we got instead was the worst rental experience of my life that put my entire safety at risk through their negligence.First and foremost, they sent us out with no brake fluid. What rental company rents a vehicle without adequately inspecting its brakes? This should be illegal as it not only put my familys lives at risk but that of everyone else on the road.Maybe just one oversight? No they sent us out with a bad battery so we could not run any of the amenities we paid for without a full hookup site. The monitor to check batter/water levels didn't work. They also sent us out with full black and gray water tanks so I got to begin my vacation by flushing out someone else's poo and cleaning the shower that had flooded with gray water the first time we went up a hill. Funny that they would charge your for returning it full but accept no responsibility for sending it out full. Is that all? No their customer service team repeatedly told us they would look into service options and call us back only to often never call back. When we call back, I find they are all part time staff from a third party company who rotate shifts without passing along notes. So.. basically wasted hours upon hours trying to get basic issues resolved with their outsourced support line. When I finally did have to extend the rental, due to the many troubleshooting stops we had to make, they told me they could not because it was grounded for being past its service life. They knew how many miles we were going and still rented us a vehicle that would exceed its service range. There are lots of private RV rental services out there. If you are selecting cruise America because you trust their service, support, or reputation - don't. Its unsafe, unsanitary, and very clear that they have 0 concern for their clients.
  

  Cruise America Inc

  Date: 11/04/2024

  Hi ***,

  Thank you for sharing your experience. Were sorry to hear that your rental fell short of expectations. Due to your decision to pursue legal action, were unable to proceed with a resolution directly. Our Customer Relations team will ensure your review and claim receive the necessary attention, addressing the matters listed to help prevent similar issues in the future.

  Thank you again for your feedback.

• Review fromJodie J

  Date: 08/20/2024

  1 star

  Jodie J

  Date: 08/20/2024

  Family paid deposit to rent RV. Their machines were unable to read the card (but somehow were able to charge it for the deposit), so they were unable to rent the RV.They still charged the card. They offered a $300 credit, which does nothing for this family. Disappointing. We wanted to start using them to travel the ** and dont want to now due to this customer service.
  

  Cruise America Inc

  Date: 11/04/2024

  Hi *****,

  Thank you for sharing your feedback. We apologize for the issues you experienced at the time of pickup. If you havent already, please reach out to our ***************************** at ***************************** or ******************************************** with details of what occurred. We would appreciate the opportunity to review this matter and work toward a resolution.

  Thank you for choosing Cruise America, and we hope to hear from you soon!

• Review fromKristin Y

  Date: 07/24/2024

  1 star

  Kristin Y

  Date: 07/24/2024

  We initially had 4 different Cruise America sales people tell us that the reservation fee of $300 would be refunded. Never saw the refund and when I asked about it, I was told it's non-refundable. We asked specifically (4 times!) if that would be refunded, and were told yes, so there was no misunderstanding on our part. We were purposely misled. We were also never told of all the additional fees we would have upon returning the ** (over $200 worth of extra fees). These fees were never even mentioned beforehand. We went on a ******************* June, and from the very first day had problems with the generator. We were in 90 degree heat most of the time, with 3 young children, so we needed AC. We called customer service and they only wanted us to find a cruise america service center and drive to it, way out of our way. And schedule it to be serviced. We spent hours just working on the generator, on a vacation that we spent a lot of money to go on. When I asked for compensation for the issues we had, they simply refunded us for 1 night fee. The thing didn't work half the time! So when I made an issue about it, they added enough to make the compensation refund equal the generator hours only. A whooping $175 for 10 days of frustration. On top of this, we received the thing quite dirty. We definitly returned it cleaner than we got it. They need to learn to treat their customers with respect and they may get that back in return. Until then, I give them a 0/5. We will never do business with them again. They are sneaky and not afraid to lie to your face just to get more money out of you.
  

  Cruise America Inc

  Date: 11/06/2024

  Hi *******,

  Thank you for taking the time to share your feedback with us. We apologize for the experienced you encountered during your trip, as well with the billing, and being mistreated. We apologized for the misunderstanding regarding the $300.00 payment to reserve your *** If you cancel your roundtrip reservation 7-days prior to pickup, we are able to refund it. For one-way rental, it is non-refundable when the reservation has been approved for a one-way. We recommend to please read and ask questions to understand the contract your are initialing and signing at the time of pickup, as the contract states extra charges for some amenities on the *** We are pleased to know that our Customer Relations was able to assist and making this right again. Please don't hesitate to email the representative from your claim if you have any questions or concerns.