Complaints

This profile includes complaints for Bulwark Exterminating's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bulwark Exterminating has 27 locations, listed below.

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  Bulwark Exterminating

  5810 S Sossaman Rd Ste 102 Mesa, AZ 85212-5826

  
• 

  Bulwark Exterminating

  508 Prescott St Ste D Greensboro, NC 27401-6191

  
• 

  Bulwark Exterminating, LLC

  10900 Brittmoore Park Dr Ste D Houston, TX 77041-7009

  
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  Bulwark Exterminating

  5221 Palmero Ct Ste 105 Buford, GA 30518-5872

  
• 

  Bulwark Exterminating

  1022 Hancock Ave Corpus Christi, TX 78404-3205

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a home that came with a one time free service from Bulwark Exterminating. They completed the service and I did not agree to any service contract with them. They came again without my approval and then attempted to charge me for a service I did not agree to. A few months later I received a debt collection notice regarding a charge that was not paid. I did not approve of this nor sign any service agreement.

  

  Business Response

  Date: 04/14/2025

  Aeron,

  Thank you for letting us know. We have informed A.R.M. Solutions that you are not responsible for paying this balance and that it should be removed. Their internal records should be updated to reflect this within 2-4 business days. Please let us know if you need anything else and have a great day!

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my first home in October 2023. They kept calling me because a first service was included with the new home. I accepted the service and stressed that I only want whats included and they said sure. When the tech arrived he wanted me to sign a 1yr agreement. I said I just wanted the free service and he was flustered so he called his boss and I talked with her saying I wont sign a year contract and she assured me, after a lot of concern from me, that they just needed me to sign so they can complete whats included. Now today I received a text that collections is after me. I looked at my credit card and they had been billing me until my credit card number changed, so really they owe me whatever was charged. I didnt know they were still servicing the house and still cant confirm as I left for a 10month tour after the purchase of the house. What a nightmare, and of course Im a normal person that didnt record that phone call.

  

  Business Response

  Date: 02/24/2025

  ******,

  Thank you for bringing this to our attention. We have informed ********************* that you should no longer owe this amount and that your balance should be disregarded. Please allow 4-5 business days for them to update their records. We show that a payment method was never added to your account so there are no charges to be refunded to you; however, if you did receive any charges from Bulwark, please let us know their specific details e.g., date, amount, and last four digits of the payment method and we will be happy to look into those further for you. Thank you again and have a great day!
  

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially continued their service from the purchase of a new home in 2021.I closed my account in June of that year, but continued my termite protection that they offered at a low rate. i paid it, but mysteriously just today I got a collections notice. Apparently they attempted to charge me again for something 2 years later that I didnt consent to, then sent the charge to collections when it didnt work.

  

  Business Response

  Date: 02/11/2025

  ****,

  Thank you for reaching out and informing us of this concern. We have reached out to ******************** and informed them that you should not be responsible for any balance or charges from Bulwark. Please allow 4 business days for the records to be updated. Please let us know if you need anything else, thank you!

  Customer Answer

  Date: 02/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ****
  
   
  

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bulwark Exterminator keeps hassling me about paying them more money. They have been aggressive about renewing plan and they ignore my requests and other messages. The used dangerous chemicals when I requested their safer product. The came many times and only applied ________? Outside, even when I said I only wanted service when I could be there - so they could provide help inside house. I started using a new company over a year ago. I can check records. I told Bulwark to stop service but they apparently came, annd applied dangerous/carcinogenic?) chemicals.I was rarely in ********* and do not know the number of Bulwarks visits, nor their total unauthorized charges. Thank you for your help, BBB. Please explain why despite many similar complaints, Bulwarks score seems unaffected.

  

  Business Response

  Date: 01/17/2025

  ***,

  Thank you for reaching out and providing this feedback. All of our treatments are in compliance with product labeling and local, state, and federal regulations. We can protect your health and well-being by removing pests without harming you, your pets, or the environment. Upon review, we show that you were notified ahead of time of the scheduled appointments which you are disputing and that we received no indication from you that you wished to cancel these appointments. However, we will be more than happy to remove the entirety of your remaining balance to ensure that this matter is satisfactorily concluded. We have made the necessary adjustments effective immediately and have closed your account so you will receive no future charges. Thank you again for the feedback and please reach back out if you have any questions!

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This evening, December 31st, NEW YEAR'S EVE at 7:54pm, these jokers have the nerve to call looking to get my business!!! HOW DARE YOU INTERRUPT ME ON A HOLIDAY WHILE I'M TRYING TO CELEBRATE!!! YOU PEOPLE HAVE ABSOLUTELY ZERO RESPECT!!!

  

  Business Response

  Date: 01/07/2025

  ******,

  Thank you for reaching out and providing this feedback! We have removed you from our call list and we will not contact you going forward. If you have any other questions or concerns, please reach out and we would be happy to assist you further. Thank you again and have a great day.

  Customer Answer

  Date: 01/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******, Jr.
  
   
  

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started using Bulwark exterminating in 2022 when we moved into the area for termite bond and pest control. We started experiencing issues with the pest control in early 2024. I.E. Team member saying the completed the service but never showed up to our property, not completing service correctly with many requests for correction. Finally, we decided to part ways with Bulwark, we gave them multiple opportunities to improve at their request, but the services were still not adequate. We asked to close both the termite bond and the pest control initially in July of ********************************************************************************************************************** complimentary services to pacify the routine service issues. Requested to close all accounts (termite bond included) with **** (Supervisor) in Sept. In October we received a bill for the termite bond so we called on October 23rd, 2024 and spoke with supervisor ********* who confirmed the balance of $0 on everything and our accounts were closed. Then in December received a collections notice for the termite bond and on 12/6/24 we spoke with ******* revisiting the history of the account, she said she would prorate the termite bond based on the months used. We mentioned reaching out to BBB since there were so many discrepancies and issues. She said she could no longer speak with us and someone would contact us that evening and they never did. Also she would not let us pay the prorated amount to end this miserable experience with Bulwark,On 12/9/24 supervisor **** called us, she advised that everything would be settled for the prorated amount of $99. We paid via CC and we reconfirmed that the $99 would settle all accounts and everything was completely closed. Giving us the transaction number (*******) and said this verifies the payment and all accounts settled and closed. Today (12/30), I called collections company due to letter and they explained still owe over $300.

  

  Business Response

  Date: 01/07/2025

  ****,

  Thank you for bringing this to our attention. We have contacted ******************** to inform them that you are no longer responsible for any payment for services provided by Bulwark. If you continue to experience any issues or have any other questions or concerns, please reach out and we would be happy to assist you further. Thank you again and have a great day.

   

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came out twice sprayed for fleas the problem got much worse I called asked for refund in full before the 60 day garenty they agree sent me a check I put it in my account wrote bills on it it bounced the refund check did causing me to get two overdraft fees I called again was told the new check would be sent out on November 22 today is the 2 nd of December still not here when I called them back today he talked toe like I was stupid n should wait the bank wAnts there money n is telling me they are about to close my account over this I'm about to go to the ************************ charges against them

  

  Business Response

  Date: 12/02/2024

  *******,

  Thank you for reaching out and providing us with this feedback. We show that a refund check was mailed out to ****************************************** on 11/22/24. Refunds may take 10 business days to be processed. It may also take slightly longer for the mail to deliver your check due to the holiday. If you still have not received your refund check after the 6th, please do feel free to contact us again. Thank you again and have a great rest of your day!

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Bulwark ********************** on 9/3/2024 stating due to an auditing error, we were not charged for rodent control services for several months. We paid Bulwark approx.$432.00 for approx.6-7 months of service before we cancelled service and moved to another city. Bulwark cancelled our service and made no mention of this new bill. It has been almost 2 months since we moved and they just now billed us $231.00. I spoke to customer service about this charge and they insist we pay them. It was an auditing error on their part and I feel we don't owe them anymore money.

  

  Business Response

  Date: 09/06/2024

  ********,

  Thank you for bringing this to our attention. Although the additional $231 in charges is valid since the charges you received had been agreed upon prior to you receiving the services, we have credited this balance off of your account to ensure that this matter is permanently and satisfactorily concluded. Thank you again and we wish you the best!

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 10:29 AM on Monday, September 2nd, I received a call from Bulwark at ************** informing me that they would not be refunding the $91.23 as previously promised. On August 22nd at 10:02 AM, I spoke with a woman, possibly named *****, about canceling my service with Bulwark and requested a refund of $91.23. During the call, I believe I was transferred to the retention department, where this woman, who I think is named *****, assured me that the refund would be processed. The woman that I spoke with on September 2nd did not honor the promise of the woman I talked to on August 22nd.

  

  Business Response

  Date: 09/06/2024

  Hello *******,

  Thank you for bringing this to our attention. We have initiated a refund for that $91.23 charge. Please allow up to 10 business days for this refund to be processed. Thank you again and please reach out if there is anything further that we can do to assist you in the future!

  Customer Answer

  Date: 09/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously had service with this company two years back. Service in the end was not renewed. A year later I receive billing notification and a service date notification that service would start again and I would be billed. I called to question this as I did not authorize to start service again or did I provide billing information. Upon calling, I was told the service would be cancelled and that would be the end of it. A week had past since this conversation, and I received an email and a text again notifying me of service to continue. After calling, it was found my information was placed on another client's service in another state that I have no relationship to. I requested my phone number and information to be removed from their system so this would not happen again. Another week pasted and again I receive calls, text messages, and emails of service in another state. I yet again call to have my information removed from their system. This time I spoke with a supervisor who said it would be removed and they are unsure why my info is on another clients service. Another week past and yet again I get the texts and emails with an invoice for service. I called again, was hung up on, and called again and finally someone said my info would be deleted again. I also responded to the text notification to unsubscribe from further contact. Here we are today, and yet again I am receiving texts for a service. Numerous times I have requested this company delete my information, unsubscribe via text message I receive from them, and numerous times I have been ignored and contacted. This is in violation of the CAN-SPAM Act.

  

  Business Response

  Date: 08/13/2024

  ****,

  Thank you for reaching out and bringing this to our attention. Our technical departments are currently looking into this to ensure it doesn't happen to any other customers in the future. As an immediate solution, we've removed your phone number and email address from all our customer records. Please don't hesitate to reach out if you have any other questions or concerns or if there's anything else we can do to assist you!