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Business Profile

Real Estate

Treehouse Communities

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate.

Complaints

This profile includes complaints for Treehouse Communities's headquarters and its corporate-owned locations. To view all corporate locations, see

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Treehouse Communities has 67 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They blocked me from going to the main office even though I haven't been in there for 3 years. They are going to fine me if I write another review of them on ****** reviews. They have prohibited from contacting anymore due maintenance issues or neighbor issues. They have sent me letters stating there lawyers when they are not. They have tools me the gym is closed so year even though other people are allowed at the gym. They have acted retaliatory towards me for years and prohibited from enjoying my lot.

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold a mobile home a year ago and they will not supply me a title

    • Initial Complaint

      Date:04/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      a individual who rents from this company is being charged for a utility service that is not being charged by the utility provider. it's is in the sum of $5000 and the Lease states septic so the lease is in violation.

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved into my home in October 18,2022. Signed all the papers and sealed my deal for my new home. I was told that the community provided trash cans and that I had 30days to find problems in the home that needed to be addressed. I am now going into my 3rd month and I cant get any answers as to when I will get a trash can or any of the issues will be addressed. The dumpster on site is locked when they arent there and I literally have to let trash build up in my home. I just want the house to be fixed properly and a trash can as I was told I would have.

    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are charging utility charges to tenants that are not within ******* landlord tenant laws. They are charging separate for water with no water meter. ******************* charge (meters seem to be inoperative) my power usage has been zero, a sewer charge, and garbage charges ******* code # **********. Utility charges; waste, garbage and rubbish removal charges. States *for gas, water or electricity there shall be a separate meter for every user* and * B. If the landlord separately charges for utilities, the landlord shall not charge more than the prevailing basic service single family residential rate charged by the serving utility or provider.* above is basic information from ******* code #**-1413.01 .. Since purchasing this property treehouse H3437**313732323531H village and all subsidiaries claim to claim they want to assist seniors but everything they do goes against these claims. In an attempt to help everyone who lives here I believe this needs to be reported and investigated

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This development owned by treehouse communities should be condemned. There is crime, drugs, stray animals, homeless people, gun shots, trash everywhere, houses that are falling apart, people overdosing and illegal immigrants living in here. We want our money back for this mobile home.

    • Initial Complaint

      Date:05/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The trailer next to mine is covered in black mold. When I notified the ************************* they told me it was Oak Springs responsibility to make the tenant take care of it. This trailer has been covered in black mold for 3 years, Oak Springs has been aware of this for 3 years and refuses to do anything about it.I'm tired of sitting outside my home and breathing in mold.Treehouse Communities does not call anyone back, about anything. Trashy homes, felons allowed to live in the park, vehicles parked where they don't belong, the pool constantly being closed due to irresponsible parents not watching their children. Take care of it all. Your Residents are very upset.

      Business Response

      Date: 06/06/2022

      My name is ***************************.  I am an RVP with Treehouse Communities.  I called and left a message with MS. ***** to schedule a meeting with her this week to discuss the issues that she raised in her complaint and what we can do to resolve them.

    • Initial Complaint

      Date:05/19/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************************** refuses to address or comply with, or even reply to rules and regulations violations complaints made by residents within the community in any manner, let alone a timely one.

    Treehouse Communities is NOT a BBB Accredited Business.

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