Reviews

This profile includes reviews for ProSource of Birmingham's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProSource of Birmingham

  197 Chandalar Place Dr Pelham, AL 35124-1968

  
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  ProSource of Birmingham

  PO Box 1105 Pelham, AL 35124-5105

  

Review Details

• Review fromRobin

  Date: 01/03/2023

  1 star

  Robin

  Date: 01/03/2023

  We went to ProSource in Pelham to help us remodel our master bathroom. Areas that were problems were 1. the beauty desk had to be redone by our carpenters because the desk height would have required you stand and put makeup on. A design flaw. 2. At least $1,000 worth of extra tile (unopened boxes) were not used - and they would not take back or pay us for the extra that the designer over measured for. 3. The quartz people that they use (from Ga) took 1 month to get our material in-from measurement to installation. This caused delays to us and our workmen, meaning our contractor was out money waiting on materials. Due to these issues, this projected one month remodel took three months to finish. 4. When the quartz people finally came and were putting in the sinks, the size sinks that the designer had us buy was too large and we had to scramble to get smaller sinks. Again a measurement problem. 5. The countertop cabinet did not fit our area and Pro Source says that 'we elected' not to use it and would not help us out at all. The designer had figured the vanity to be longer than could fit. When she shortened the bottom vanity, she made no compensation for the countertop cabinet. 6. To complete our countertop cabinet and the over the commode cabinet, I asked for crown molding - just a normal size. When the ********* added the crown molding, it was double wide and almost hit our 9 foot ceilings. We had it removed. Another measurement issue. More wasted money!! As my contractor said, the Pro Source designer was putting all the bells and whistles on and doing the most expensive style that she could - to get her commission.We have gone to the company with these complaints, and are so disappointed that they would not compensate us AT ALL. Even our experienced contractor went to talk to them to say how we should be reimbursed in some way. He had never seen so many design problems. But in the end, they did nothing and we are out so much money.
  

  ProSource of Birmingham

  Date: 01/25/2024

  We are so sorry for your disappointment with your project. All materials are customer ordered, signed off and reviewed with customer prior to ordering. Contractors should always review final measurements and layouts as we do not do installations. Our designs are based on the measurements the customer provides. It is my understanding, layouts changed after materials were received. Since your materials were customer ordered specifically for your job, we were unable to accommodate your return. This is not uncommon in the construction industry.