Complaints

This profile includes complaints for Red Diamond, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Red Diamond, Inc. has 2 locations, listed below.

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  Red Diamond, Inc.

  400 Park Ave Moody, AL 35004-3330

  
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  Red Diamond, Inc.

  PO Box 2168 Birmingham, AL 35201-2168

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 3 gallons of sweet tea from *******. The expiration date were all April 30. We opened all the jugs and they all tasted like they had a fruit flavor. We tasted all three and they all had a fruit flavor. I am allergic to raspberries' and was afraid it may have been that. These were all Red Diamond brand

  

  Business Response

  Date: 05/02/2024

  Red Diamond reached out to the consumer directly to obtain more details on the sweet tea (Exp. April 30) for investigation purposes. With the information provided by the consumer, the manufacturing facility was able to review the production records and taste the product retains. No off trends were found in the production records and no fruit flavor was tasted from the retains. The only products produced that day, and on the same production line, were unsweet tea followed by sweet tea. No fruit-flavored product was processed before nor after the sweet sea. The fruit flavor noted by the consumer can be due to spoilage of the tea which can be perceived by some people as giving the tea a fruity taste. Spoilage can occur before the best by date if the product suffers temperature abuse during or after the distribution process before the product is consumed. Red Diamond provided the consumer with the results of our investigation and sent replacement vouchers for the product.