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Business Profile

Computer Software Developers

Open Text Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Open Text Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Open Text Corporation has 40 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ********** ********** signed a contract with OpenText on September 28th, 2021. We never implemented the faxing service because our new IT director decided to change our phone system to include the faxing service. Although OpenText has provided no service whatsoever in the past year, they insist that we pay them 268.00 per month for the full three years of the contract. It was our error in signing that contract admittedly. However, what kind of business would insist on receiving payment for no services whatsoever, ********** * *** *** ****** ************ **** ****** ****** **** ******* ********* *** ****** ****** ************. A company of good repute would allow an organization that never initiated any service out of the contract rather than requiring payment for nothing whatsoever.

      Business Response

      Date: 05/12/2022

      Hello ***
      My name is Peter Z., I am a SR Collections manager at opentext. I can be reached at *******@********.com or by phone O-###-###-####.

      Not sure in your explanation to the BBB that your IT director had sent in any notification in writing that the services were not required within the time frame the contract allows. If this was done, please forward the notification to me at *******@********.com for me to help resolve this matter.

      If this was not done, please send me an email requesting the account to be closed with your explanation and I will assist with getting this resolved for you.

      Regards

      Peter Z.
      Senior Manager, Collections
      O-###-###-####
      *******@********.com

       

    Open Text Corporation is NOT a BBB Accredited Business.

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