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Business Profile

Tech Support

Hurricane Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ******* *** **** ***** ***** **** *** ****** ** *** *** *** ********* **** ********** ****** ***** ** **** *** ******** *** *** ***** ********* ****** ***** *** ***** ****** **** ** ******* ** ******* **** They refuse service ***** ****** ********* ** ******* **** ** I’ve not had a working security system in months due to this customer service. I can cancel the account with no contract but then we would have to buy an entire new system to work with a new dealer. The system we bought was supposed to be 7cameras but we only got a 6 camera system, the labor was charged at 2 people over 3 days total cost ****$ which the company said they would wait until completion to adjust the final bill. Only one single person showed up for install and it took approx 6hours total yet we never had the bill of $*** adjusted & they wont service us ******* **** **** *** *** **** ***** **** **. **** *** ***** *** ****** **** ****** ** ********* ****** *** **** *** they **** saying we needed a ********** system not a ********* which they ended up showing up with the exact system * ***** **** ****** ****** *** * ******** ** *** **** **** ******* ** *** **** * **** ** ****. ********* ***** ******** ***** ** ***** **** ** *** ***** ***** ******* ** ********* *** **** ***** ** *** **** ***** ****** ***** **** ***********

    Business Response

    Date: 27/01/2023

    We void off invoice for this client and are alarm company call her for payment 4 mo be hind on payments to them

    Customer Answer

    Date: 27/01/2023

     
    Complaint: ********

    I am rejecting this response because:
    The final bill was never adjusted or removed. We’ve paid $**** of the $**** quote. Our camera system is still missing a camera and sensors were never added to the system. Our security system hasn’t worked in months due to the business refusing service to us. We over paid our monitoring bill this week and spoke to the ********* company they have our account with. **** ******* *** ******* ** ***** ****** ****** ***** *** * ****** they said we needed ********** cameras not ********* which is the exact same set we offered to buy online ** *** **** ** ***** ***** The business **** ** ** *** overcharged for labor of two people for three days labor. Only one person showed up and it took not longer than six hours to install. When called for service they refused us based on the final bill not being paid which was the overcharged labor. Nothing was adjusted they **** ********* ** ******* *** refuse to help our camera system to work. We paid for a working system for approximately 5 months before connections were getting lost an refusal of service for the system was denied. Upon trying to reach the owner Johnathan ****** his voice mail for all customer services is full creating for no messages to be left. They don’t call the customer or make any effort ***** ****** *** **** ***** *** * *** * ***** **** ****** ****** *** * ******** ** *** ***** * **** ***** ** *** ***** **** *** ****** *** ******** ** **** ** ** ******** ** **** ***** **** ** ***** **** ** *** **** ****** ******* *******  **********

    Sherry *****

Hurricane Group is NOT a BBB Accredited Business.

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