Tour Operators
Darlatours LTDInformation and Alerts
Alert Details
This business has 1 alert.
Alert
In November 2019, Darla Tours came to the attention of BBB. At that time, BBB had received complaints from consumers who had paid for a trip to Ireland which was subsequently canceled. BBB wrote to Darla Tours and asked when customers could expect to receive refunds for the canceled trips. BBB did not receive a reply.
Darla Tours has failed to provide the travel services paid for, failed to respond to consumers, and failed to issue refunds.
BBB carefully reviewed the Fair Credit Billing Act which reads as follows: "The FCBA settlement procedures apply only to disputes about billing errors. For ex. charges for goods and services you didn't accept or that were not delivered as agreed".
The Federal Trade Commission advises that consumers who used their credit cards to pay for a nonexistent trip are eligible for the protection of the Fair Credit Billing Act and can request a chargeback from their credit card company. BBB is advising consumers to initiate chargebacks for the charges from Darla Tours.
Service Area
- Logan County, OH
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.