Information and Alerts
On Feb. 19, 2019, BBB
Accreditation was Suspended concerning this business due to failure by the
business to respond to and resolve 1 complaint submitted through BBB on Jan. 4, 2019, alleging problems with the company concerning customer
service issues.
Due to these matters, including failure to respond to multiple BBB
requests for the company’s side of the story via multiple contact methods, the
company is not currently meeting the following BBB Accreditation Standards to
honor promises and be responsive:
5.
Honor Promises
Abide by all written agreements and verbal
representations.
An accredited business or organization agrees
to:
Fulfill contracts
signed and agreements reached.
Honor representations
by correcting mistakes as quickly as possible.
6. Be Responsive
Address marketplace disputes quickly, professionally, and
in good faith.
An accredited business or organization agrees
to:
Promptly respond to all complaints forwarded by BBB by:
- Resolving the
complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the
issues raised by the complainant,
- includes appropriate
evidence and documents supporting the business’ position, and
- explains why any
relief sought by the complainant cannot or should not be granted.
A complete list of BBB Accreditation Standards may be viewed at https://www.bbb.org/bbb-accreditation-standards .
This business has until Feb. 29, 2019 to appeal this matter.
The matter will be reviewed further by BBB and by the BBB’s Board of Directors as appropriate. The Board’s next 2 meetings are currently scheduled on Feb. 26 and March 26, 2019.
Important Information
This business is BBB Accredited.
BBB has determined that Stauffers Painting Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Service Area
Central/Columbus, OH
Dayton, OH and surrounding areas
- Delaware County, OH
- Fairfield County, OH
- Franklin County, OH
- Licking County, OH
- Madison County, OH
- Pickaway County, OH
- Union County, OH
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